Privacy Policy
Last updated: 11 November 2026
Hearing Match ("we", "us") is a referral service that connects people in Sydney with independent hearing clinics for a free hearing check. We are not a clinic and do not provide hearing or medical advice. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
What we collect
- Your name, phone number, email address (if you give it), suburb and postcode.
- Your age range and your answers to a few short questions about your hearing (for example, whether you find busy places hard to follow, or when you last had a hearing test). This is health information, which the law treats as sensitive, so we only collect it with your consent.
- Your preferred time to be called.
- Basic technical and advertising information, such as which ad you responded to.
How we collect it
Mostly through forms on Facebook or Instagram (Meta) that you choose to fill in, or when you contact us directly. When you use a Meta form, Meta also handles your information under its own privacy policy.
Why we collect it
- To pass your enquiry to one independent hearing clinic near you, so they can contact you to arrange a free hearing check.
- To check your enquiry is genuine and to prevent duplicates or misuse.
- To contact you by phone or text to confirm your details, keep you updated while we arrange your clinic, and check afterwards that you were happy with the service.
- To meet our legal, tax and record-keeping obligations.
We will not send you marketing messages unless you separately agree to receive them.
Who we share it with
- One hearing clinic. With your consent, we share your details and answers with one independent hearing clinic that services your area. The clinic then handles your information under its own privacy obligations, and may only use it to contact you about your hearing check.
- Service providers who help us run our business, such as Meta (forms and advertising), Google (email and spreadsheets) and automation or messaging tools we use to deliver enquiries. Some of these providers store or process information outside Australia, including in the United States. We take reasonable steps to make sure they protect it.
- Anyone we are required or authorised to share it with by law.
We do not sell your personal information to marketers or data brokers, and we don't share it with more than one clinic.
How long we keep it
If we can't arrange a local clinic for you within 14 days, we'll let you know and delete your details. Otherwise, we keep enquiry details for up to 12 months so we can resolve any questions with the clinic, then delete or de-identify them. Enquiries we can't pass on (for example duplicates) are deleted within 90 days. We may keep basic billing records for longer where the law requires it.
How we protect it
We store your information in password-protected, access-controlled systems, share it only with the one clinic involved, and only keep it as long as we need it.
Your choices and rights
- You can withdraw your consent, or ask us not to pass your details on, at any time through our contact form. If we've already passed them to a clinic, we'll ask them to stop contacting you.
- You can ask to see or correct the information we hold about you.
Complaints
If you have a privacy concern, please contact us first and we'll respond within 30 days. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.
Contact us
Send us a message through our contact form. For privacy requests or complaints, choose "Privacy request" so it reaches the right place, and we'll reply within 30 days.